At Spinfest we take responsible gambling seriously and aim to help players enjoy controlled play. We support safe, informed choices and provide practical tools so customers can set limits, take breaks and get help if gambling stops being fun. We encourage everyone to play only if they are 18 or over and comfortable with the risks involved.
We prioritise player safety, fair treatment and clear information. Our approach is to prevent harm by offering easy-to-use controls, prompt identity checks where required and supportive customer service. We act quickly on requests to restrict or close accounts and work to make responsible gambling features straightforward to use.
We provide a range of tools to help manage play and spending. These are designed to be practical and immediate so you can tailor controls to your needs at any time.
Set daily, weekly or monthly deposit limits to control how much you place into your account. You can increase or decrease limits from your account settings, but some changes may require a waiting period to take effect.
Loss limits let you cap the total amount you can lose over a chosen period. This helps keep sessions predictable and prevents chasing losses.
Use session timers and reality checks to remind you how long you have been playing. You can also set short account breaks if you want time away without committing to a longer exclusion.
If you need to stop playing for a while, you can request a self-exclusion or an account closure. Self-exclusion options range from a short pause to longer-term blocks. When you choose exclusion, access to the account is restricted and we will provide information on next steps and how to seek help.
Look out for warning signs such as spending more than you planned, borrowing money to gamble, neglecting work or family, or feeling anxious about gambling. If you notice these behaviours in yourself or someone close to you, take action early by using the tools available or seeking support.
Decide on a gambling budget before you start, limit deposit amounts, set time reminders and avoid using gambling to try to solve financial problems. Treat gambling as a form of entertainment with clear limits rather than a way to make money.
If you need further help, contact recognised support organisations for confidential advice. Organisations such as GamCare, GambleAware, Gamblers Anonymous and your local NHS services can provide guidance, counselling and referral options. You can also reach out to our support team via the help centre for information about account controls and next steps.
At Spin Fest we are committed to keeping play safe and accessible. Please use the tools available and contact us if you need assistance.
