Our support team is ready to help with account enquiries, payments, technical issues or general feedback. If you need assistance with deposits, withdrawals, verification or questions about promotions, contact the team and we will do our best to help. Support covers practical account-related matters, guidance on safer-gambling tools and basic product assistance; we aim to respond quickly by the listed channels and working hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 0832 |
| Working hours | Mon-Fri, 09:00-18:00 |
Please note we are not authorised to provide legal advice; we can signpost to external organisations. We can help with document uploads, verification and general enquiries. Use the contact details above and our support centre will do its best to help with any favour you need.
Email is the preferred contact method for detailed requests, account issues or enquiries that need documents or explanations. Please send messages to [email protected] with a clear subject line, your full name and up-to-date contact details to help us respond quickly. Attaching any relevant documents speeds up handling and reduces delays in our response.
Our support team aims to respond quickly. Most enquiries are answered within one business day, while account checks, KYC or payment reviews may take longer depending on complexity. If we need extra time we’ll update you by email. For urgent matters use live chat for fastest assistance; otherwise expect a reply within 24 hours on working days.
Your feedback matters - tell us what you like, what could be improved or any ideas for new features. We review every suggestion carefully and use them to refine site features, promotions and customer support. Use the feedback form or live chat to send comments; we review submissions promptly and make practical changes to improve the site and your experience.
